The New York State Department of Labor (NYSDOL) is reminding the public that it will begin upgrading its unemployment insurance system on Monday at 5:00 PM. Labor officials say the upgraded system, called Unemployment Services, will make it easier for customers to access unemployment insurance services, as well as significantly streamline requirements for businesses while maintaining strong personal information protection and fraud prevention for all customers. The process to bring the system fully online is expected to take 9-12 days. During that time, all online and phone-based unemployment insurance services will be temporarily unavailable.
Individuals and businesses should be aware of the following:
- Customers will not be able to file new unemployment insurance claims, certify for weekly benefits, or access or update account information during the upgrade period.
- The deadline to file a claim or certify is Monday, November 2nd at 5:00 PM.
- Individuals will experience delays in payments; however, customers will receive all benefit payments to which they are entitled once the upgrade is complete and they file or certify for benefits in the upgraded system.
- Customers must continue to complete and record work search activities during the upgrade period. To stay eligible for unemployment insurance benefits, individuals must complete and record at least?three?work search activities?each week unless they are exempt from work search requirements.
- NYSDOL will notify all customers when the upgraded system is available.?
- The Unemployment Services upgrade will not affect electronic filing for Form NYS-1 and NYS-45 through the NYS Department of Taxation and Finance (TAX). Businesses will continue to file NYS-1 and NYS-45 through TAX once Unemployment Services is available.
Image from the New York State Department of Labor
